Osborne Park Hyundai

I rarely write reviews but wanted to share the appalling lack of communication from this dealership. I visited last week to have a quick look at the Ioniq 5, then booked a test drive for a scheduled date and time this week. Had a phone call from the sales rep the day prior to confirm the time. On the day, I was called by the sales rep FOUR MINUTES before the agreed time - when we were about 200m out from the dealership - and told that the vehicle was not available to test drive after all, as it had been sent for an advertising display at Karrinyup shopping centre. No redress offered for our wasted time, just an invitation to rebook when the vehicle was back. No acknowledgement that the dealership MUST have known significantly in advance that the car would be unavailable, and should never have booked us in for the test drive. Unacceptable communication and a complete waste of our time - will not be returning.

Terrible service. They caused issue with electronics after service and refused to repair it. Never calling back to discuss, I ended up filing a complaint with Consumer Protection. The electronics stopped working after a laborious repair of oil leak which required some parts removed from engine compartment. We had to take the car to the service again, where they said they will fix it for free or for $110 if they find issue wasn’t caused by their service. At the pick up the price went to $376 for plugging back an audio cable. They didn’t bother to notify us about price change and refused to admit that they caused it. The car never had these problems until we took it to their service! I’m an owner of car fleet, all of our cars are Hyundai, and I’ll never be taking them to this place again. They’re always taking “unexpectedly long hours” to do the repair which ends up in surprise bills, lack transparency and refuse to take responsibility for the damages they cause. On top of that they never called me back after I tried to follow up 3 times. Auto Masters have been much more professional in all regards.

Dropped my car as I have done for 6 years where I bought it new. Faithful customer since the beginning. WOW have things changed. Left it before 730am for a 745 appt. Received a call at 3:50pm saying they advise to flush the brake fluid lines for an extra 100 dollars. Sure no worries, please proceed. Arrive just about 5:00pm more then 9 1/2 hours later to collect car and was told not ready, not cleaned, not washed as it says on the report and a bill of nearly $450. No offer to clean or finish the service… Zero care factor and zero service resulting in the end of my relationship with Hyundai Osborne Park.

I recently had a truly dreadful experience with Hyundai Service in Osborne Park, and I feel compelled to share my story to warn others about their questionable practices. As someone who doesn't possess extensive knowledge about cars, I was initially apprehensive when my right headlight malfunctioned. Little did I know that this would turn into a harrowing ordeal. I reached out to Hyundai Service, hoping for a straightforward bulb replacement for my right headlight. Initially, they quoted me a reasonable-sounding $65 for the job. However, upon arriving at the service center just 30 minutes later, I was met with a different story. They claimed it was a loose cable, and to my surprise, declared that it was fixed and that there would be no charge. Naturally, I was relieved and drove home with the "check headlight" warning gone. However, my relief was short-lived. As I pulled into my garage, the auto headlight sensor triggered the lights, and the dreaded "check headlight" warning returned, with my right headlight once again failing. Annoyed and frustrated, I called Hyundai Service immediately, and they asked me to return for a quick resolution. Upon my return, I made it explicitly clear that I wanted the bulb replaced, regardless of any potential loose cables. After some time, the service representative informed me that they needed a whopping two hours to diagnose the issue. Infuriated, I requested a loan car so I could make productive use of my time. They initially refused but miraculously produced a spare loan car after speaking to a manager. Nearly three hours later, I received a call stating that they hadn't fully diagnosed the headlight problem and that I would need to come back another day. The kicker? They insisted on charging me $88 for the incomplete diagnosis, even though they hadn't pinpointed the issue I initially sought to fix—a simple bulb replacement. I asked what exactly justified the $88 fee for the incomplete diagnosis, and they mentioned the possibility of replacing the entire headlight assembly, which could cost between $2000 and $3000. I questioned whether they had even bothered to swap the left and right bulbs to confirm if the problem lay with the bulb itself. Their response was a resounding "no." Instead, they pointed out that I had an "aftermarket globe" on the right side because the light colour was different. This revelation was absurd since I had purchased the car brand new from Hyundai, exclusively serviced it at Hyundai, and the colour discrepancy was due to the broken bulb needing replacement. I adamantly refused to pay the fee and decided to diagnose the issue myself. The next day, I swapped the bulbs, and as I suspected, the left one didn't work while the right one did, confirming that it was a simple bulb issue. What's more, I asked to purchase just the globe from their parts department, they quoted a staggering $600 per globe, a stark contrast to the initial $65 quote I had received for a simple bulb replacement. Enraged by Hyundai Service's deceitful tactics, I ordered the exact replacement part myself online for a mere $78, same model, same brand. After it arrived, I installed it myself, and my headlights were back to working perfectly. This review serves as a stern warning to anyone with limited car knowledge: Hyundai Service in Osborne Park will go to great lengths to overcharge and mislead you. While I've had a positive experience with my Hyundai car itself, the abysmal servicing and customer service have left a sour taste in my mouth. I will never purchase a Hyundai again, primarily due to these appalling experiences. I also caution against visiting Hyundai Morley, as they have similarly tried to deceive me, though that story is too lengthy to include here. In conclusion, I'd advise against buying a Hyundai altogether—while the cars may be decent, the service and customer care are far from worth it.

Smooth transaction and very helpful staff made my car buying experience easy. Ask for James, James Blazevic, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. I never thought I would write a google review for a car salesman. But his exceptional service prompted me to do so. No pushy salesman tactics. He listens and accommodates. I loved the simplistic and quick purchase process. Thanks again for the great help!

Having bought a new I30n Fastback Jack and the team at Hyundai were nothing but amazing, they have genuine knowledge about what they're selling. The communication throughout the purchase and willingness to answer questions were second to none. Jack went above and beyond to show me the cars full potential and help me decide it was the right one for me. The car was presented extremely well on the day and I couldn't be happier with my purchase.